Frequently asked questions

Below you will find a number of frequently asked questions about our design and print service in Bridgend. We may add or update these from time to time, so if you ever have a question, please check back here for a quick answer in the first instance.

However, if you have any other question, please do not hesitate to contact us on [email protected]

Do you provide a design service?

We certainly do. In fact, we are designers first and foremost, with over 50 years’ combined experience in designing for print.

Let us know if you’d like us to design your printed materials and provide a design brief on any of our contact forms, along with any required files, such as your company logo, by using the file upload field. Alternatively, you can email the files and/or brief separately to [email protected].

Can I supply my own artwork?

Yes you can. There is an upload field on all of the contact forms on our website for you to supply your files for print. You can also snd the directly to [email protected].

To speed things up, make sure you supply your artwork correctly by following our artwork guidelines.

There’s only one upload field, I have multiple files to upload

If you have multiple files to supply, please zip them into one folder for upload.

How long will my order take?

Turn around times differ from product to product. You will see an estimated lead time on each product page. If you require design before printing, the lead time will start from the day artwork has been approved for printing.

While we endeavour to meet all of our estimated lead times, they are not guaranteed. Please speak to us if you have a set deadline and we will be able to confirm if we can meet it.

Do you charge for delivery?

All of our prices include the cost of delivery to a single address. You can also collect from our Bridgend address between 9am – 5pm Monday – Thursday, and 9am – 3pm on a Friday, should you prefer.

Please let us know if you have a requirement to deliver to multiple addresses and we can provide a cost beforehand.

Can I pay on account?

We offer 14 days terms for current clients with agreed account. New clients are asked to pay up front for their first order, and we can open an account thereafter at our discretion.